Help and support
Get in touch
Questions about a call, a message or a payment? Email us at [email protected] and we'll get back to you, usually within a day. Please include the phone number your SantaCall account uses, or the booking reference for a voicemail call.
Common questions
Santa didn't ring
Santa tries up to three times, 15 minutes apart, and texts you if he can't get through. Children can hear any message from Santa by ringing his free voicemail line, 0808 502 0245, or you can play it in the SantaCall app.
A live call ended early or cut out
Live calls need a good internet connection. You only pay for the minutes you use. If a technical problem on our side cost you credits, email us within 14 days and we'll put them back.
Buying minutes in the app
Minutes bought in the app are sold by Apple (App Store) or Google (Google Play). For a refund of an app purchase, ask Apple or Google: they handle refunds under their own policies.
Delete your SantaCall account
You can delete your SantaCall account, and everything personal in it, at any time.
In the SantaCall app
- Open the Account tab.
- Tap Delete account and confirm.
On this website
- Log in with your phone number.
- Go to Account, choose Delete account, type DELETE and confirm.
By email
Can't sign in? Email [email protected] from any address with the phone number of the account, and we'll delete it within one month.
What is deleted, and what is kept
- Deleted straight away: your name and phone number, your children and everything you told Santa about them, the other grown-ups on your calls, your messages and their scheduled rings and texts, and Santa's notes from your calls.
- Removed within 12 months: Santa's audio recordings of your messages.
- Kept, without your name or phone number: records of payments and credits, for up to 7 years, because UK tax and accounting law requires them.
- Any unused credits are lost when the account is deleted.
See our Privacy Policy for more on how we look after your information.